FAQs & Shipping


FREQUENTLY ASKED QUESTIONS

 

1. HOW MUCH DOES SHIPPING COSTS AND HOW LONG WILL DELIVERY TAKES TO REACH MY PLACE?

i) Standard Shipping - Free of charge, items are expected to be delivered within 8-14 days on average.

For International customer outside of the US:

i) Standard Shipping - Free of charge, items are expected to be delivered within 2.5 weeks on average.

Kindly take note that sometimes it might take 3-4 days for the order to be processed due to high order demand.  

 

If you have any problems, simply email us at sales@vertigomug.com and we will work something out! You are covered by both our 100% money back guarantee and our 1 year International warranty. There is absolutely no risk on your part. 
10. CAN I TRACK MY ORDER?

All orders notification are sent via e-mail, you will be notified on different stages from order confirmation to items despatched. 

11. WHERE IS MY ORDER?

All customers will be signed up with the package's Tracking Information via e-mail. Kindly check your inbox or spam/junk folder for your Tracking Number before making a query to our customer service. 

Our store makes use of SSL (secure socket layer technology) with an industry standard 256-bit encryption technology. This is the same level of encryption used by multinational banks to keep your information safe and secure.
Your credit card information is only used to complete the requested transaction and is not subsequently stored.